Terms of Service

Last updated: September 17, 2026

Welcome to CalFlow. By using our AI-powered scheduling platform, you agree to these Terms of Service.

1. Acceptance of Terms

By accessing or using CalFlow, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

CalFlow provides an AI-powered scheduling platform that includes:

  • Smart calendar synchronization
  • AI phone assistant (Cal.ai) for appointment confirmation and reminders
  • Automated workflow and notifications
  • Multi-language support (65+ languages)
  • Embedding widgets for websites

We reserve the right to modify or discontinue the service at any time with reasonable notice.

3. User Responsibilities

When using CalFlow, you agree to:

  • Maintain the confidentiality of your account credentials
  • Use the service in compliance with all applicable laws
  • Not use the service for any illegal or unauthorized purpose
  • Not interfere with or disrupt the service
  • Not attempt to gain unauthorized access to any systems
  • Provide accurate information when setting up events
  • Not use our AI phone assistant for telemarketing or unsolicited communications
  • Not generate misleading or harmful content through our AI features

4. Subscription and Billing

CalFlow offers subscription plans for access to the Service. Payments are processed by Waffo Pancake, our payment processor and Merchant of Record.

4.1 Automatic Renewal

By subscribing to a paid plan and providing payment information, you authorize CalFlow to charge your payment method on a recurring basis. Your subscription renews automatically at the end of each billing period unless canceled before the renewal date.

4.2 Plan Details

Current plans and pricing are available on our Pricing page. We reserve the right to modify plan features or pricing with reasonable notice.

4.3 Payment Authorization

You authorize Waffo Pancake to charge your designated payment method for all fees associated with your subscription. This authorization remains in effect until you cancel your subscription.

5. Cancellation

You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • Your plan remains active until the end of the current billing period
  • No further charges will be made after cancellation
  • Your data will be retained for 90 days after cancellation, then deleted according to our Privacy Policy

6. Refund Policy

Due to the immediate delivery nature of our digital service:

  • New subscribers: Full refund within 7 days of first payment, provided usage does not exceed 50% of plan quota
  • Duplicate charges: Full refund for billing errors
  • Service interruption: Pro-rated refund for verified outages exceeding 72 hours
  • All other cases: Refunds are not provided except as required by applicable law

To request a refund, contact support@calflow.app with your account email and transaction details.

7. Intellectual Property

CalFlow and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws. AI-generated content from using our service belongs to you, subject to these Terms.

8. Limitation of Liability

CalFlow is provided "as is" without warranty of any kind. We are not liable for any damages arising from:

  • Use of or inability to use the service
  • Any unauthorized access to your data
  • Any interruption or cessation of transmission
  • Any bugs, viruses, or similar issues
  • AI-generated content or actions taken based on AI outputs

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Termination

We may terminate or suspend your access immediately, without prior notice, for any reason, including breach of these Terms, suspected fraud, or legal requirements.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be notified via email at least 14 days before effective date. Continued use of the service after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms: