Refund Policy

Last updated: September 16, 2026

At CalFlow, we want you to be completely satisfied with our service. This Refund Policy outlines how we handle refunds for subscriptions and purchases.

1. Subscription Refunds

All subscription payments are processed through Waffo Pancake, our payment processor. We offer the following refund options:

1.1 7-Day Money-Back Guarantee

New subscribers can request a full refund within 7 days of their first payment. This applies to:

• Annual plans (Pro and Enterprise)
• Monthly plans (first month only)

1.2 Monthly Plans

• Refunds for the current month are provided only if requested within 48 hours of the charge
• After 48 hours, no refunds are issued for the current month
• You can cancel anytime to prevent future charges

1.3 Annual Plans

• Full refund available within 7 days of purchase
• Partial refund may be available after 7 days (prorated for unused months)
• Contact support@calflow.app for annual plan refund requests

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method used for the purchase.

3. How to Request a Refund

To request a refund:

• Email support@calflow.app with your request
• Include your account email and order details
• Specify the reason for the refund request

4. Chargebacks

If you dispute a charge through your bank or payment provider:

• Your subscription will be suspended pending resolution
• You may be required to provide additional information
• Repeated chargebacks may result in account termination

5. Exceptions

Refunds may not be available for:

• Accounts terminated for violation of our Terms of Service
• Requests made after 7 days for annual plans
• Usage of more than 25% of the subscription period

6. Contact Us

For refund requests or questions about this policy:

support@calflow.app

We aim to respond to all refund requests within 2 business days.